Customer Complaints Resolution Policy | Smart Trade College

Complaints Resolution

 
Treating our Visitors and Clients fair is a core value at Diversit-e Smart Trade College. Our business model, rules, regulations and policies have always had this value as our principal driving force. We consider treating Clients fairly, not merely as a policy, but as a vital component in relation to advancing business relationships. We believe that high quality speaks for itself. We place heavy emphasis on high retention to provide our Clients with the highest quality of coaching options and technical training. We understand our Clients’ needs and focuses on fair and transparent dealings. This is because we are of the opinion that in order to nurture a lasting and enjoyable working relationship with our clients, we need to surpass the mere delivery of high quality products and services. Our company is proudly governed by values.

Our commitment to our valued Clients:

Transparent communication: We ensure that Clients and Stakeholders enjoy a transparent environment. All information about our products and services such as fees, rules, commissions and costs are stated clearly and precisely.
Client-best practices service delivery: We consider your learning preferences and risk appetites before we provide any guidance or suggestions. Our Clients are urged to share any suggestions or feedback in order to enable us better our products and services.
Address complaints promptly: The company has a stringent complaints redressal processed to ensure high quality of service. We aim to exceed our Clients’ expectations by addressing complaints professionally and promptly.
Feedback and input: We consistently invite and incorporate our Clients’ feedback and encourage them to voice their experience on social media.
Complaints and or suggestions must be forwarded in writing to helpme@diversit-e.co.za and will your inquiry/suggestion be dealt with. We aim to have inquiries resolved within 24-hours.
The company supports the National Consumer Protection Act 68 of 2008. If complaints are not resolved in a professional and amicable manner contact the National Consumer Protector on http://www.thencc.gov.za/contacts or complaints@thencc.gov.za.
Need Help? Chat with us!
Start a Conversation
Hi! Click one of our members below to chat on WhatsApp
We usually reply in a few minutes